Frequently Asked Questions

 

1. CUSTOM ORDERS
We are happy to customize orders. We provide baskets, gift bags and gift boxes for special occasions and events such as weddings, conferences, referral gifts and corporate gifting.  Contact us to discuss your gifting needs at gwen@giveportlandgifts.com or 503-719-3196

2.  SHIPPING

1. All baskets will ship out between 2-5 days after your order is placed. Shipping usually takes 1-7 days to arrive after the order is shipped, depending on location. You will receive an email with an estimated arrival date and another email when the basket arrives or is delivered to the recipient’s location.

2. We ship baskets UPS Ground. UPS Ground doesn’t require a signature to leave boxes. If you want to ensure delivery, you will need to add a “Signature required” order to your cart. This can be found in the gift baskets category under “Add Ons”. WE AREN’T RESPONSIBLE FOR BASKETS THAT ARE STOLEN FROM PORCHES/LOBBY.

4. Baskets with WINE included will be shipped UPS and will need to have a person 21 or older accept the package. Give Portland can ONLY ship wine within Oregon. We can deliver Wine in the local area as well.

5. Baskets containing BEER are for LOCAL DELIVERY AND PICK UP ONLY. Due to state laws, BEER CANNOT BE SHIPPED.

6. If a basket is returned due to insufficient or incorrect address on the order, additional fees will be required to resend it.

7. During warm weather months, items that will melt, such as confections and chocolates, will be substituted with other quality local items.

3. LOCAL DELIVERY AND PICK UP OPTIONS

Unless otherwise requested, packages will be delivered 1-3 days after your order is placed.

We hand deliver to the Portland Metropolitan area and some surrounding cities using an all electric plug in vehicle.

At check out, you can choose one of two options: Portland Metro Area OR Neighboring Cities. If the address is in Portland, then choose the Portland option. If the address is anything other than Portland, choose the Neighboring cites option.

The delivery fee for Portland Metro area is $18. This includes close in - inner quadrants of N, NE, NW, SE, SW.

The delivery fee to neighboring cities such as Beaverton, Hillsboro, Tigard, Gresham, Lake Oswego, West Linn, Milwaukie, Oregon City and Vancouver, WA are $24

You will receive an email confirming the delivery has been completed. We contact the recipient directly to arrange the delivery.

Deliveries with alcoholic beverages included will need to be received by someone 21 years or older with valid ID.

You are welcome to come and pick up your order from our location in North Portland. You can choose the PICK UP option during the check out process, when asked about shipping/delivery/pick up option. We will email you for an appointment date and time.

 

4. PRODUCT AVAILABILITY
Due to the nature of small scale artisan production of goods, there may be an occasion where certain artisan products are not available. If this occurs, the item will be replaced with another product of equal or greater value and similar style (a sweet replaced by another sweet). In the heat of the summer, chocolates and confections in baskets that are shipped will be substituted with items that don’t melt. Thank you in advance for your understanding!

 5. SUSTAINABILITY We are always working on ways that we can be more sustainable. The original concept of the business was to support the local economy and reduce our carbon footprint by selecting only local products. This requires less shipping and waste in gathering inventory. We also hand deliver baskets using an all electric plug in vehicle. We use 100% recycled paper, paper packaging, natural adhesive paper tape, paper fill, and shipping labels in the shipments of baskets and boxes. There aren’t perfect solutions yet, but we are trying to be conscious of all of our impacts and make as many improvements as we can!

6. SENDING MULTIPLE BASKETS
To send multiple baskets to different addresses, you will need to either create separate orders for EACH basket OR email us to obtain an Excel spreadsheet template. For your convenience you may also call 503-719-3196 or email us at gwen@giveportlandgifts.com to order.